Writing
Notes from the work
What I've learned shipping an AI product, and earlier pieces from my LinkedIn newsletter, Product Management Essentials.
From ReelUse
- AI quality The badge we pulled the same eveningWhat a "Top Pick" label taught me about measuring AI quality. 2 min read
- Pricing A failed job should never cost the customerWhy the most important line in our pricing isn't a price. 2 min read
- Product operations The help centre is part of the productWhat an audit of 45 wrong claims and 40 missing features changed about how we ship. 1 min read
- Delivery Ship it to yourself firstHow per-account beta flags and launch-day readiness make releases boring, in a good way. 1 min read